1. Refund Eligibility

We offer refunds for [products/services] that meet the following conditions:
The refund request is made within 7 days of purchase.
The [product/service] is returned in its original condition.
The [product/service] has not been used or damaged.
2. Non-Refundable Items

Certain items are not eligible for refunds, including:
Downloadable [products/services] once the download link has been accessed.
Customized or personalized [products/services].
Gift cards.
3. How to Request a Refund

To request a refund, please contact our customer support team at [support@oceansixty6.com/+60199187705].
Provide your order number and a detailed reason for the refund request.
4. Refund Processing

Once your refund request is approved, we will process the refund to the original method of payment within 3 days.
The time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.
5. Cancellation Policy

Orders can be canceled manually when the status is 'To Pay'.
After this period, buyer need to contact us for cancellation/refund.
6. Contact Us

If you have any questions about our refund policy, please contact us at [support@oceansixty6.com/+60199187705].
7. Changes to the Refund Policy

We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website.